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It Support Technician

John Holland - Melbourne, VIC

Source: uWorkin


About John Holland

We’re all about transforming lives by finding solutions to complex challenges across a wide range of industries including infrastructure, property, rail, building and water projects in Australia, New Zealand and South East Asia.

From the epic, to the intimate, everything we do improves life for someone, somewhere. It gives our business momentum and means we approach things a little differently.

While our competitors talk about what they do, we focus on why we do it. We transform communities to make them easier to move around, more connected and better to live in.

Are you up for the challenge?

About The Project

CYP Design & Construction Joint Venture (CYP D&C) has been contracted to design and build the tunnels and stations for the Metro Tunnel Project. CYP D&C brings together three of Australia's leading construction partners John Holland, Lendlease, and Bouygues Construction.

The Metro Tunnel Project will untangle the City Loop by taking three of Melbourne’s busiest train lines through a new tunnel under the city. It will create a new end-to-end train line from Sunbury to Cranbourne/Pakenham, with twin nine-kilometre tunnels and five new underground stations at Arden (to be renamed North Melbourne), Parkville, Anzac, and two new CBD stations - State Library and Town Hall - which will directly connect to the City Loop.

About The Role

This is not your average IT Support Technician role. We currently have an opportunity available where you will be customer-facing and solutions focussed in supporting users based in our Collins Street project office in the CBD, as well as site-based users at other CYP project locations, which will mean working from different project offices as required. A typical day could see you supporting the I.T existing environment, managing support tickets from a ServiceNow queue, configuring I.T equipment, servers and video conferencing solutions, and installing and supporting network equipment.

You will be curious, energetic, diligent and motivated by resolving issues through engaging with users, understanding their needs, and applying break fixes. You will be responsible for supporting our technical infrastructure, daily end user support and maintenance and administration of IT Systems in a responsive and thorough manner to ensure a high level of service to the business.

Responsibilities of the role include;

  • Supporting all systems, applications and infrastructure under out IT Service Delivery Model
  • Working to resolve Level 2 support requests, phone calls and walk-up requests
  • Providing support to the wider IT Team to manage, install, test and troubleshoot new technology and systems
  • Assisting in reviewing technologies to determine suitability for our business
  • Supporting SME’s in the implementation of supported applications & systems
  • Maintaining IT devices and assets
  • Assisting in mobilisation and demobilisation of project offices

To be successful in this key role, you must demonstrate;
  • Tertiary qualifications in Computing or other relevant discipline
  • Minimum 4 years Help Desk and Level 1-2 support experience within the construction/engineering industry
  • Strong IT networking and troubleshooting skills
  • Active directory, Service Now, MS Teams and Office 365 experience
  • Excellent time management and organisational skills
  • A logical approach to problem solving and strong attention to detail

As part of the team, you help us deliver on our promise to transform lives.

Your success is reflected in ours, so we’re committed to being an employer of choice. We pride ourselves on having a diverse and inclusive workplace, as different perspectives and ideas will deliver our long-term success.

We’ll do all we can to help you develop your skills, and make a difference, right from the start. We have a flexible workplace and focus on all aspects of your physical and mental health and safety. We want you to be with us for the long-term, so providing you with rich career experiences and ongoing development is our priority.