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Customer Success Manager

Trimble - Adelaide, SA

Source: uWorkin


Beena Vision—A Trimble Company, is the leading manufacturer of automated vision-based wayside inspection systems for the railroad industry. Over the last twenty years, Beena Vision has pioneered and developed several innovative products using sophisticated machine vision and non-contact measurement technologies. These products are specifically designed to provide valuable information to effectively assess railcar components.

About the role

The Customer Success Manager is to provide both technical and hardware support for the installed Trimble Railway installations in the Asia Pacific (APAC) region. You will develop and maintain relationships with our customers, providing them with total product technical support, advice, and assist in problem resolution. You will ensure Trimble Rail software and hardware solutions become an integral part of the clients’ maintenance regimes.

You will assist in the planning, management, and implementation of future installations. You’ll become an expert on Trimble Beena Vision products and understand the maintenance requirements across the entire hardware and software architecture.

Based in Australia, this role will require travel, approximately one week per month. It is important to note that there will be remote locations to which you would travel and that some of your time will be spent on-site at the various installation locations.

This is a permanent full time role. Our preferred location is Adelaide but we are open to candidates who are based in Port Hedland or Perth.

Required skills and experience

  • Engineering Degree either mechanical or electrical

  • Interest in all things mechanical

  • Interest and understanding of the integration between software and hardware

  • Ability to work autonomously

  • Client driven solution focused approach

  • Rail or similarly industry experience is highly desirable but not essential

If you are looking for a challenging, diverse role in a fast-paced environment, understand that if there are customer issues that you’ll do what it takes to find solutions, are conscientious, adaptable and have cross discipline skills in computer systems, electronics & mechanics, then we would love to hear from you.

All applications must have the legal right to work permanently in Australia.

Trimble is proud to be an Equal Opportunity and Affirmative Action Employer and considers qualified applicants for employment without regard to race, gender, age, colour, religion, national origin, marital status, disability, sexual orientation, or any other protected factor. EOE/M/F/V/D