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Group Station Master

Queensland Rail - Brisbane Grove, NSW

Government, Defence & Emergency
Source: uWorkin


The Station Customer Service team are currently seeking a Group Station Master to join the team at Redbank on a permanent basis.

The Purpose of this position is to manage business operations, plan, direct and coordinate all station operations activities within the principle station and (or) group of stations to maintain the business' 'On time running' and 'Customer charter' commitments. Providing leadership and support to nominated stations to ensure Safety improvement, employee engagement and environment management while assisting with workforce planning and delivery of workplace change initiatives under the guidance of the Customer Service Manager.

Position Responsibilities

  • Participate as a member of the Stations Operations Leadership team, which includes fulfilling the requirements of On Time Running Roster and performing safeworking duties.
  • Co-ordinate business activities at all stations within the area of responsibility on behalf of the Customer Service Manager, including stores ordering, leave management fatigue compliant rostering and planned and unplanned service disruptions.
  • Assist the Customer Service Manager and Safety Representatives to ensure compliance with relevant Health and Safety Legislation and Corporate Governance Framework, including ZERO Harm policy requirements at stations within the area of responsibility.
  • Provide staff with leadership, coaching and support with the view to encouraging a positive work attitude, a co-operative team culture and commitment to superior customer service. Lead and mentor staff in Queensland Rail's five pillars.
  • Assist in the development, implementation and co-ordination of unplanned service disruptions, attending on an oncall as required basis with a focus and commitment to on time running by embedding the principles of Active Platform Management.
  • Identify and manage non-compliance of operational, safety and financial aspects at stations in line with all applicable corporate governance specifications, policies and procedures.
  • Assist the Customer Service Manager in carrying out workplace incident investigations, providing findings and recommendations to support process and continuous improvement.
  • Address any daily performance issues and bring to the attention of Customer Service Manager any serious or ongoing performance issues. Additionally, recognise and reward outstanding performance.
  • Undertake and/or participate in any project or administrative related tasks as directed by Customer Service Manager.

  • What Is The Key Selection Criteria

  • High level of skill in the management of On time running and safeworking initiatives in an integrated operational environment
  • High level of skill in relevant business, Customer Service and operational policies, standards and procedures including budgeting, audit and Health and Safety Legislation requirements.
  • High level of skills in group facilitation, interpersonal, negotiation and communication.
  • Substantial level of skill in human resources management including employees relations.
  • Substantial level of skill in identifying, analysing and resolving problems in an integrated operational environment.
  • Substantial level of skill in managing day to day planned and unplanned business activities including fatigue compliant roster and procurements.
  • Knowledge of and willingness to commit to and work within Queensland Rail's Values.

  • Position Description

    Starting salary or salary range: $101,000 + super + rail pass (home and duty)

    If this position interests you and you feel you have the knowledge and experience please apply to Group Station Master (726) via our website by clicking onto the "Apply" button. Please submit a resume and covering letter outlining your relevant experience by Tuesday 11:59pm 27th of April 2021.


    Queensland Rail employees must apply for vacancies via the People Connect solution and not via the external Queensland Rail career site or Seek using one of the following options:

  • While at home or on the go at anytime, anywhere using the People Connect Solution on a personal device not connected to the Queensland Rail IT network or LAN. Please note you will need to set up Multi Factor Authentication (MFA) on your account profile. There are two options to do this:
    • Install the Microsoft Authenticator app on your smartphone.
    • If your phone does not support the app, or you do not wish to use an app, you can authenticate by either an automated phone call or a 6-digit verification code received via a text message.

  • While at work signed via the People Connect solution (Single Sign On) using a Queensland Rail corporate device connected to the Queensland Rail IT network or LAN.

    External applicants applying for roles within Queensland Rail will be subject to Alcohol and Other Drugs pre-employment testing. The recruitment and selection process for this position might require shortlisted applicants to undertake psychometric assessment, pre-employment health assessment and background checks that might also include criminal history and credit checks.

    Queensland Rail embraces diversity and equal opportunity in a serious way. We have built the foundation for diversity in the areas of gender balance, First Nations Peoples, Youth, Disability and Multiculturalism. We continue to establish and integrate key programs such as QRWomen, Graduate and Apprentice Programs, Work and Welcome, Returned to Work processes, Employee Assistance Program, as well as Queensland Rail First Nations and LGBTIQ+ Staff Reference Groups.

    To learn more about this Queensland Rail career opportunity please contact Natasha Neuendorf with your specific enquiry on 1800 115 000 or email qrcareers@qr.com.au. Please do not email your application. We can only accept applications received via our website.
  • Brisbane Grove, NSW

    Government, Defence & Emergency


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