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Senior Manager Initial Employment Training

Sydney Trains - Burwood, NSW

Education, Childcare & Training
Source: uWorkin


  • Play a pivotal role in delivering train services into the future
  • Exciting, strategic senior leadership opportunity
  • Permanent role, based in Sydney

About Us

At Sydney Trains our vision is to keep Sydney moving by putting the customer at the centre of everything we do. We work at the heart of local communities and integrate cutting edge technology to deliver efficient rail services which exceed expectations and support a rapidly growing economy. Sydney Trains also operate the Rail Operations Centre and are responsible for the maintenance of assets including tracks, trains, signals, overhead wiring, stations and facilities. We conduct our operations in the community in compliance with the principles of ecologically sustainable development.

About The Team

The Train Crewing Capability and Learning team is fully responsible to ensure that they train and deliver highly qualified Train Drivers, Guards and support teams to meet our Sydney Trains and Transport for NSW future growth and digital network milestones. We work in partnership with TfNSW Learning and Development, and together we’re aiming to transform our learning experience to be best in class. We put our people at the centre, and this drives us to ensure we are seeking continuous improvement of our initial employment training, continuation training programs and learning experience.

There’s never been a more exciting time to join the team and play a pivotal role in delivering train services into the future!

The opportunity

The Senior Manager Initial Employment Training is responsible for the end-to-end Trainee experience including the leadership of the Initial Employment Training Program, ensuring Trainees are completing training requirements with a high level of competency, leading Trainees to success through personal development and performance support and meeting both business and legislative requirements.

The role is accountable for the ongoing assurance of the Initial Employment Training program and ensuring the program meets current crew operational and performance standards and assists in the identification and implementation of continuous improvement initiatives for the Initial Employment Training program.

Key accountabilities include:
  • Leading an engaging learning experience for our people, ensuring best practice whilst driving employee engagement and uplifting capability
  • Leading Crew Trainee Leads to support personal development and performance, as well as support them with managing Trainees and Trainers including escalations of people matters from the Train Crew and Capability Managers, key recruitment decisions and participation in special review panels.
  • Influencing training outcomes with applicable shared services teams to ensure trainees are onboarded successfully, class sizes are maximised and Trainees are engaged and have a positive training experience.
  • Working closely with Compliance, Investigation and Assurance and Operational Readiness & Improvement leadership to identify potential improvements and efficiencies to be implemented in Initial Employment Training to improve performance outcomes.

About You

We’re looking for someone who’s an inspiring leader with demonstrated experience and proven ability in delivering complex training programs in a highly operational and unionised environment. Your passion for training and the employee experience will be evident, and you strive to deliver world class training solutions to employees whilst uplifting capability and meeting business requirements.

This role will require advanced relationship and communication skills and will suit someone who enjoys partnering with all levels of the business, whether this is our crew depots or colleagues across the Transport NSW cluster. Great presentation, negotiation and conflict resolution skills will also stand you in good stead in this role.

Strong people leadership experience is required, ideally gained in an operational environment, and you’ll enjoy empowering the teams you lead to success, taking them on the change journey with you.

The ideal applicant will have relevant tertiary qualifications or equivalent industry-based experience, with proven ability to lead a training program or function. An understanding of regulatory compliance is also highly desirable.


Right now is an exciting time to join our team as we prepare to meet the needs of customers with a world-class rail system. Be a part of something big. Apply today to register your interest!

To apply for this position, please submit a resume and address the questions in the online application form.

Our Commitment to Diversity

Great people come from all walks of life. At Sydney Trains, we are committed to creating a diverse, inclusive and flexible workforce which reflects the community and the customers we serve. We actively promote gender diversity in our workplaces, the employment of Aboriginal and Torres Strait Islanders and the employment of people with a disability. We welcome and encourage applications from all people regardless of age, gender, ethnicity, cultural background, or sexual orientation. If you need an adjustment in the recruitment process, please call/text or email the contact person for this role.

Salary And Benefits

Transport Senior Service TSSM role.

Sydney Trains offers its employees challenging and rewarding work with opportunities for career progression, learning and development and work-life balance. Other benefits include:
  • Free travel on Government trains, buses and ferries
  • Flexible work practices

Need help?

For any enquiries, please contact Stephanie John via email: Steph.John@transport.nsw.gov.au .

Applications close: 11:59pm, Sunday, 2 May 2021.

Burwood, NSW

Education, Childcare & Training


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