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Customer Service Officer

JK Personnel - Castlemaine, VIC

Any Industry
Source: uWorkin


Full Job Description
With the Australian operations based in Castlemaine Victoria, our client is a world leading specialist manufacturer that develops innovative solutions to Australia’s rail infrastructure needs. From manufacturing railway turnouts to development of specialist trackwork and signaling equipment, our client’s commitment to quality has seen them develop a peerless reputation within the rail industry.

A subsidiary of a global business headquartered in France, our client achieves success through innovation, operational excellence, people, acquisitions, and partnerships. Thanks to this success, our client is entering into an exciting period of growth.

The role

The Customer Service Officer role will see you complete a diverse range of duties to support the ongoing success of our client, oversee key customer accounts, and manage all aspects of the customer relationship. From initial contact through to development of quotes and procurement of materials, you will apply your exceptional communication and project management skills to facilitate a positive customer experience.

As a key conduit between customers and internal Supply Chain, Engineering, and production teams you will leverage your understanding of a manufacturing environment and excellent stakeholder management skills to ensure every project is delivered in full and on time. To ensure your success in the role you will enjoy the support of an experienced team of specialists, on the job training, and a great workplace culture.

Requirements of this role

Experience in an office-based customer service or project management role
A foundational understanding of the construction or manufacturing industries
Excellent communication skills with the ability to persuade and influence others
Proactive approach to work with a demonstrated ability to work autonomously
Experience developing estimates or quotes, ideally within the construction industry
Excellent stakeholder management skills
Strong attention to detail


If you are interested in applying for this role and would like more information, please contact Jonathon Gamble on 5332 9955 or jonathon@jkpersonnel.com.au. All applications require a detailed cover letter and up to date resume.

Applications close for this role on Monday the 26th of April at 5:00pm.

Job Information
Job Reference: 200006131_1618381982
Salary: Negotiable
Salary From: £
Salary To: £
Job Industries: Manufacturing and Production
Job Locations: Castlemaine, Australia
Job Types: Permanent