Kingfisher Bay Resort, Eurong Beach Resort, Fraser Explorer Tours & Fraser Island Barges

Join an award-winning tourism and transport company

Access to a range of Employee Benefits

Training and Development opportunities provided

About Us

SeaLink Travel Group is Australia’s largest land and marine, tourism and public transport service provider with established international operations.

The publicly listed group is one of Australia’s most experienced and diverse multi-modal transport businesses, boasting performance-driven capabilities across ferry, bus and light rail.

The Group is made up of SeaLink marine and tourism operations and facilities and Transit Systems group, with domestic and international public transport contracts across five Australian states and territories, as well as Singapore and London.

Globally, The Group moves more than 206 million customers per year, has over 8,900 employees and operates approximately 3,500 buses and 117 vessels.

The Kingfisher Bay Resort Group, comprising of Kingfisher Bay Resort, Eurong Beach Resort, Fraser Explorer Tours and Fraser Island Barges, is a multi-faceted tourism business located on World Heritage-listed Fraser Island, the world's largest sand island.

About the Role

A rare opportunity has arisen for a Sales & Reservations Consultant (SRC) specialist to join the Kingfisher Bay Resort Group team, assisting the Central Reservations & Sales Team in the facilitation and management of sales across our unique Fraser Island brands.

• Responding to and managing all incoming calls, email, iHotelier and online enquiries including both direct and agent enquiries and bookings
• Data entry into reservations systems
• Upselling and optimising occupancy
• Reconciliation of banking processes
• Delegation of relevant position duties as deemed necessary by your Supervisor or Manager
• This position reports to the Customer Service and Reservations Manager, based at the Hervey Bay Sales & Reservations Office
• Must be available to work flexible working hours (weekends)

Skills and Experience

• Proven customer service and sales skills
• Conflict resolution skills
• Ability to demonstrate initiative
• Excellent written and verbal communication skills
• Ability to multitask with proven time management skills
• Excellent attention to detail
• Ability to work autonomously with minimal supervision and direction
• Proven ability to work to and achieve KPI targets

Benefits

• We will reward you with a remuneration package commensurate to your experience and qualifications
• We will allow you to benefit from staff discounts across hotel operations and tour experiences and will be joining a company who pride themselves on promoting an exceptional nature based eco-tourism experience for guests, whilst placing minimal impact the island environment

How to Apply

Click APPLY and fill in as much information as you can in the track record section of the application, paying close attention to each question.

We are requesting your resume and a cover letter explaining why you are the best person for this position.

Please be aware all shortlisted candidates will be asked to complete a National Police Check.

Applications close by 5pm on Friday 26 March 2021.

SeaLink Travel Group is committed to providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background. We strongly encourage applications from Aboriginal and Torres Strait Islander people.