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Senior Specialist, Technology Assist

ACCIONA Geotech - Melbourne, VIC

Source: uWorkin


We are an international company with a workforce of more than 38,500 top professionals, present in more than 40 countries across the five continents. Leaders in Innovation and Technological Development at the service of society, we’re looking for experts in designing a better planet who can go out there and promote sustainable development and find solutions to the biggest global challenges, including global warming, overpopulation and water scarcity.

Since establishing a presence in Australia in 2002, ACCIONA have invested more than AUD$1 billion through local investment opportunities and project development. As a national business ACCIONA employs more than 1,000 people in its renewable energy, infrastructure and water projects across the country.

Job Description

Our engineering business has been strengthened through the acquisitions of Lendlease Engineering and the Geotech Group positioning ACCIONA as a leading provider of engineering services within the infrastructure sector. We provide services to public and private clients with a focus on Roads, Bridges and Tunnels, Rail and Civil Infrastructure projects.

ACCIONA is now looking for an Senior Specialist, Technology Assist, located on project in the South East and reporting to the End User Services Manager. As the Senior Specialist, Technology Assist you will be responsible for providing onsite remote support to all of ACCIONA offices and project sites as required. This role has a high level focus on customer service and end-user Support, End-User education and Adoption, by leveraging the relevant IT processes and departments to link the business need with the IT advice and service. This is a business facing role and represents the ‘eyes and ears’ on the ground for the IT function as such it plays an import role as a conduit between head office and project.

In this role you will play an active part in project setup, installation of ICT equipment and hardware, support new network provisioning by carriers and, testing and integration into ACCIONA global network operations. This position provides support to new user accounts and equipment provisioning, project demobilisation, recovery and asset management. In addition you will manage software procurement, license management and user register maintenance, support print servers and site printer setup, operate and recovery. This position is based on project and as such will require planning and involvement for project occupations and 24/7 support for critical activities.

Required Skills And Competencies

The ideal candidate for this position possess a tertiary qualification in Computer Science, Information Technology or Engineering; an ITIL qualification is highly desirable. You have a few years of experience in commercial Information Technology with experience in a managed services environment, supporting AutoCAD & specialist engineering applications. Your employment history can demonstrate supporting of mobile devices (iOS, Android), using and support of Office 365 and PC Hardware configuration. This role also requires solid skills in supporting LANs WANs, PC operating systems and desktop software is an advantage.

Job specific skills include ITIL, process and process improvement, technical documentation and interpretation. desktop hardware and both standard and customised (in-house) software and standard operating environment (SOE). Video Conferencing technologies (Teams, Polycom, Logitech, Cisco) and Active Directory, Printers, Collaboration Technologies and also MS Office 365 applications (Word, Excel, Forms, PowerBi, Delve, Teams, OneDrive, SharePoint, PowerPoint, Outlook, Stream, Planner, Whiteboarding). You work with and service management principles which support quality service delivery to stakeholders.

At ACCIONA we offer a competitive salary and salary packaging, solid support and training and a dedicated team working on a diverse and exciting range of projects. If you think you meet the above criteria, we encourage you to apply.

We are an Equal Opportunity Employer and promote equality and diversity. Indigenous Australians and candidates from minority groups are encouraged to apply. Applicants must be an Australian Citizen or hold appropriate work rights to work in Australia.

Applications via Recruiters will not be accepted.

We are an Equal Opportunity Employer and promote equality and diversity. Indigenous Australians and candidates from minority groups are encouraged to apply.