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Ict Service Delivery Team Leader

SeaLink - Adelaide, SA

Manufacturing & Industrial
Source: uWorkin


  • Join an award winning tourism and transport company
  • Training and Development opportunities provided
  • SeaLink Corporate is looking for an experienced IT Service Delivery Team Leader to join our Adelaide team!

    Have experience in customer service?

    Hold a Information Technology or similar tertiary qualification?

    Looking for an exciting new work environment?

    We encourage you to apply!

    About Us

    SeaLink Travel Group is Australia’s largest land and marine, tourism and public transport service provider with established international operations.

    The publicly listed group is one of Australia’s most experienced and diverse multi-modal transport businesses, boasting performance-driven capabilities across ferry, bus and light rail.

    The Group is made up of SeaLink marine and tourism operations and facilities and Transit Systems group, with domestic and international public transport contracts across five Australian states and territories, as well as Singapore and London.

    Globally, The Group moves more than 206 million customers per year, has over 8,900 employees and operates approximately 3,500 buses and 117 vessels.

    About You

    • Strong attention to detail
    • Achievement and results driven
    • Knowledge of ITIL
    • Familiarity with best practices in network operations
    • Ability to work as part of a service delivery team
    • Ensure compliance with company policies and procedures
    • Ability to contribute to training activities and collateral as required

    These key requirements will be complimented by experience and skills in the following areas:

    • Technical operations management skills, specifically complex or highly configurable IT systems.
    • Team leadership and customer service skills.
    • IT Service Management (ITSM) skills including customer needs management, service processes, work management and continual improvement.
    • Stakeholder management and communications.
    • Exceptional planning, communication and leadership skills.
    • A relevant degree qualification in IT, Computer Science or equivalent industry experience.
    • Project or Service Delivery Management certification desirable.
    • A strong service delivery background and minimum 5 years’ experience in a related role.
    • Systems analysis of complex services or applications desired.
    • Experience in the Travel and Tourism Industry preferred.

    About the role

    The Service Delivery Team Leader role is based in Adelaide and leads a geographically diverse team of Service Delivery professionals. The team supports the operational technology requirements for our Marine & Tourism and Public Transport divisions that are located across Australia. The position faces key stakeholders such as Business Unit General Managers and is responsible for ensuring a high quality of technology service is delivered.

    This role has three primary responsibilities:

    • Exceed our internal customer’s expectations for operational technology requirements
    • Protect and improve our groups operational technology environments
    • Build and lead a high performing Service Delivery team that collaborates effectively with other teams

    If this sounds like your dream job, we encourage you to apply!

    We are requesting your resume and a cover letter explaining why you are the best person for this position.

    Please fill in as much information as you can in track record section of the application and pay close attention to the questions.

    Applications close by 5pm Friday 19 March 2021.

    SeaLink Travel Group is committed to achieving a diverse workforce and encourage applications from Aboriginal and Torres Strait Islander people.