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About Us

SeaLink Travel Group is Australia’s largest land and marine, tourism and public transport service provider with established international operations.

The publicly listed group is one of Australia’s most experienced and diverse multi-modal transport businesses, boasting performance-driven capabilities across ferry, bus and light rail.

The Group is made up of SeaLink marine and tourism operations and facilities and Transit Systems group, with domestic and international public transport contracts across five Australian states and territories, as well as Singapore and London.

Globally, The Group moves more than 206 million customers per year, has over 8,900 employees and operates approximately 3,500 buses and 117 vessels.

About the Role

The Passenger Service Officers’ primary function of this role is customer service and maintaining the Cafes on board our ferries. This will include working as part of a team, whilst maintaining excellence in safety, reliability and customer service at all times.

Interpersonal and organisational skills are required and effective communication skills are essential to this position.

To work as the primary contact person for passengers travelling to Kangaroo Island and the associated operational functions and administration requirements of this facility. The Passenger Service Officer will be responsible for the daily, efficient operations of the Café.

The successful applicant will be expected to meet and exceed key performance indicators, whilst displaying a high level of work ethics. This position requires energy, commitment, initiative, teamwork, multi-skilling and time management.

Skills, Qualifications & Experience

• Ability to work with and accept change
• Rapport and relationship building
• Strong interpersonal and communication skills
• Excellent written and verbal communication skills
• Problem solving skills
• Organisational and planning skills
• Initiative & self-motivated
• Systematic reasoning
• Achievement and results driven

Essential

• Elements of Shipboard Safety
• Senior First Aid
• Sales and customer service experience
• Experience in working in a fast paced team to reach goals

Desirable

• Experience in the Transport Industry
• Experience in liaising with suppliers and contractors
• Responsible Service of Alcohol
• Food Safety Course

How to Apply

Click APPLY and fill in as much information as you can in the track record section of the application, paying close attention to each question.

We are requesting your resume and a cover letter explaining why you are the best person for this position.

Applications close by 5pm on Thursday 8 April 2021.

SeaLink Travel Group is committed to providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background. We strongly encourage applications from Aboriginal and Torres Strait Islander people.