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Casual Customer Liaison Officer


Any Industry
Source: uWorkin


Customer Solutions; Passenger Transport Services; TransLink; Various locations across South East Queensland

In the role of Customer Liaison Officer, you will be passionate about communicating the benefits of using public transport and providing great customer service. As a Customer Liaison Officer, you will promote a positive image of public transport, TransLink and its services in a front-line customer-facing role out on the TransLink network. You will also be responsible for providing accurate and up-to-date information to TransLink customers about ticketing and other products, infrastructure, service and fare or policy changes, special events and promotions. In this role you will advocate on behalf of our customer, providing their feedback and insights back into the business to improve the customer experience.

Accountabilities include:

Customer Service:

• Provide high quality customer service to passengers travelling on the TransLink network by professionally responding to their enquiries.

• Proactively engage with customers at key events such as opening of new public transport infrastructure (e.g. Busways, park'n'rides and rail stations) and at special events such as the Ekka, Multicultural Festivals, community and tertiary events.

• Promote a positive image of TransLink when dealing with both internal and external customers.

• Provide customer feedback and insights back into the business to support business improvement activities and improve the customer experience.

• Engage with internal and external customers in a respectful and courteous manner that demonstrates an understanding of anti-discrimination principles. Customer Education:

• Promote the benefits of using public transport and TransLink's ticketing products and services.

• Provide up-to-date information and alternative travel options to customers during planned and unplanned service changes. Team Work:

• Undertake other duties as required such as customer surveys and setting and packing up at events.

• Gain awareness of corporate responsibilities through the appropriate induction processes and participation in relevant training and development opportunities that are identified as necessary to achieve work unit goals.

• Contribute to a safe and healthy workplace by complying with workplace health and safety legislation, codes of practice, standards and TransLink policies and procedures and participating in risk management and corrective action programs.

• Maintain a ‘can do' attitude to work requests.

• Ability to self-manage and a commitment to meeting roster requirements.

• Ability to build networks with peers and work collaboratively with the Management team.

This position reports to the Manager (CLO Coordination) and has no direct reports.

Applications to remain current for 12 months