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Operations Manager

Metro Trains - Melbourne, VIC

Construction, Architecture & Interior Design
Source: uWorkin


Metro is a multi-award winning organisation, and we pride ourselves on our team of honest, high performing professionals who are talented, inclusive and safety focused and who are at the core of our success. You will be joining an organisation that is known as a global leader in its field but also prides itself on being dynamic, embracing new technologies and focused on customer service. Our aim is to promote work/life balance, allow team members to bring their best to work and to truly be focused on a common goal which is to provide a world-class railway service.

We are currently looking for an Operations Manager to support the successful delivery of what will be one of the most iconic projects in Melbourne, the highly anticipated Melbourne Airport Rail (MAR) Project!

The MAR Operations & Maintenance team plays a critical role in transforming MTM to deliver and integrate Melbourne’s First passenger train service to the Melbourne Airport and ensure a world class passenger experience for all visitor and residents.

About the role

The Operations Manager represents the interests of MTM (as the Operator), and works closely with key stakeholders to review and influence the airport rail line design, ensuring the final integrated design and working procedures improve safety, operability, timetable performance and customer experience.

This is a full-time permanent role, primarily based in Melbourne’s CBD.

Key Areas of Responsibility

  • Support Rail Projects Victoria (RPV) and their partners to develop the MAR Project Operating Plan, System Requirements Specification (SRS) and Technical Solutions to form an integrated design and operating model for successful Day 1 operations.
  • Support MTM’s Project Delivery Team with operational advice and inputs to provide support during the procurement process, including review of contract documents such as Project Scope and Technical Requirements (PS&TR).
  • Support the development of the MAR Integrated Program through contribution and/or development of key operation readiness inputs such as Operational Readiness Plan, Test & Commissioning Strategy, Trial Running and Trial Operations Strategy, and Handover Strategy.
  • Responsible for the development of line wide Trial Running and the Trial Operations Strategy and Plan.
  • Influence corridor and rail system design and functionality, through a solid understanding rail operations including system interfaces.
  • Support the development of changes to the Functional Operational Requirements and operational readiness plan, including tools for monitoring progress, escalation and ensuring global best practice
  • Build and sustain lasting relationships with technical and non-technical stakeholders to help promote a collaborative and open ‘one team’ culture.
About You
  • You will have extensive experience working on complex rail projects, preferably including the management of station teams within a metro operator.
  • Tertiary qualification in either Engineering, Rail Operations, Change Management or, Project Management related disciplines.
  • Experience managing Network Reconfiguration Projects in a railway environment, with a strong preference for CBTC systems.
  • Experience in development, implementation and/or operation of the working timetable.
  • Ability to understand the outcomes of RAM modelling in an operational context including network performance.
  • Commercial acumen & demonstrated experience in applying contractual terms, project documentation and tendering bid process.
  • Strong leadership and stakeholder management skills
  • A passion for coaching and influencing outcomes.
Why join the Metro team?
  • Build your career on a high-profile project with an exciting pipeline of work
  • Work with a team of passionate professionals changing how Melbournians travel around our city
  • We are dedicated to empowering our team & providing long-term career development opportunities
  • Competitive salary & employee incentives
This is a fantastic and high profile opportunity to build on the career you have developed to date and be part of the legacy that ‘connects people and places for a growing Melbourne’.

If what you have read resonates with your values, experience and career aspiration then please submit your application by COB 16th April 2021.

Metro Trains is an equal opportunity employer and embraces diversity. We encourage all interested applicants to apply but please do note only applications with the right to live and work in Australia will be considered for this position.

Metro Trains

Melbourne, VIC

Construction, Architecture & Interior Design


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