Customer Service Coordinator (South West)


Kwinana Beach, WA

Posted 11/9/2019

Reference: 75588 Remuneration: Attractive salary package

  • Opportunity to drive change and make a difference as part of a Top 50 ASX listed organisation
About the role: Aurizon is currently seeking applications from proactive, hardworking individuals who are able to work autonomously in the position of Customer Service Coordinator at our operations office in Kwinana. This position will be primarily responsible for effectively managing the key customer relationships for Bulk operations customers in the South West of Western Australia, and will be integral in the transformation of the business in the eyes of the customer. This role represents the key interface for the Business Performance function and the Regional Operations teams to ensure train schedules are met and world class customer service is delivered. In this position the successful applicant will be responsible for:
  • Act as first point of call for customers in the SW in relation to operational issues, incidents and communications
  • Manage SW customer weekly rail orders, variations and obligations for contracted tonnages
  • Ensuring any customer concerns are identified and progressed in a timely manner
  • Regular communication with key internal stakeholders from the Regional Operations, Live Run Centre and Business Performance functions
  • Analysis and trending of data relating to on-time running, train performance and business performance
To be successful in this position you will have:
  • A strong commitment to safety
  • Demonstrated planning and organisational skills
  • Extensive knowledge of logistics and scheduling to ensure customer requirements are met
  • Strong analytical and problem solving skills to monitor business performance
  • Highly developed written and verbal communication skills
  • Advanced computer skills, particularly in MS Excel
Previous experience in a supply chain environment would be an advantage and prior experience or knowledge of the rail or heavy haulage industry would also be preferred. You will be rewarded with an attractive salary package and the opportunity to work in a supportive collaborative environment while playing a critical role in growing the WA business. Aurizon is committed to a diverse workforce and we encourage Female and Indigenous Australian applicants to apply. About Aurizon: Aurizon is a top-50 ASX-listed company and Australia's largest rail freight operator. Each day we transport coal, iron ore and other minerals as well as agricultural and general freight across the nation. We strive for a diverse, collaborative, creative and high performance culture that celebrates the contribution of every employee, be they male or female, blue collar or white collar, and allows them to build better careers as they help us build a better company. Our benefits:
  • Discounts on selected health insurance funds, personal travel, gyms, vehicles and retail brands
  • Parental Leave Program and Super Booster
  • Access to an employee assistance program
  • Access to female and ATSI mentoring programs
  • Flexible Working Arrangements (Business needs)
  • A diverse work environment that wins awards for gender equity, LGBTI inclusion and workplace diversity
Our values: Safety: Safety of ourselves and others is our number one priority. Safety is at the core of everything we do as we commit to ZEROHARM. People: Diversity strengthens our capability. Our energy, courage and passion motivate us to create extraordinary outcomes. Integrity: We are honest, fair and conduct business with the highest ethical standards. We are respectful in all of our dealings. Customer: Customers are at the heart of our business. We consistently deliver what we promise. Excellence: We create value through collaboration, and innovation. Our hallmarks are clear accountability, continuous improvement. For more information regarding this vacancy, contact Leah Boardman on 02 6934 6221

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